- How do I place an order?
You can browse products on our website, select the items you wish to purchase, and click the “Add to Cart” button. After completion, proceed to the checkout page, enter your shipping and payment information, and click the “Submit Order” button to place your order.
- Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. We will process your change or cancellation request before your order ships.
- How much does shipping cost?
Shipping costs vary depending on your delivery address and the chosen delivery method. You can view the actual shipping costs at checkout.
- How long will it take for my order to arrive?
Processing time is typically 1-3 business days. Shipping time is typically 3-7 business days, depending on your location.
- Can I return items?
Yes, you can request a return within 7 days of receiving the item. The item must be unused and in its original packaging and labels. For more details, please see our Refund and Return Policy.
- How do I request a refund?
To request a refund, please follow the process outlined in our Refund and Returns policy and contact our customer service team via email, providing your order number and refund request.
- What payment methods do you offer?
We accept a variety of payment methods, including credit cards (VISA, MasterCard, American Express), debit cards, and third-party payment systems. All payment information is processed securely.
- How do I check my order status?
You can log in to your account and check the order status in the “My Orders” section. You will also receive an email with tracking information, which you can use to track your order after it has shipped.
- Can I purchase from outside the United States?
Currently, we only offer shipping within the United States. For international shipping, please contact us to learn about possible options.
- What if I am not satisfied with the product?
If you are not satisfied with your purchase, please re-request a return within 7 days of receiving the product, following our return policy. We will do our best to resolve your issue.
- How do I contact customer service?
You can contact us through the following methods:
Email: contact@solemuses.com
Phone: +1-415-555-0123
Hours: Monday to Friday, 9:00 AM to 5:00 PM (Pacific Time)