Thank you for choosing solemuses.com to shop! Here is important information about our shipping policy:
1. Delivery Area:
We offer delivery services to all areas within the United States and support international delivery to some countries and regions. For international orders, please confirm on the checkout page whether delivery is available to your country/region.
2. Import/Export and Customs:
International orders may involve customs duties, import taxes, and other customs fees, which are borne by the customer. We will declare the value and category of goods according to local laws and international import/export standards to ensure smooth customs clearance. Please note that international shipping times may be affected by customs inspections.
3. Shipping Methods and Logistics Partners：
We partner with several well-known logistics companies to ensure your packages arrive safely and quickly.
4. Logistics and Transportation Companies:
We primarily partner with DHL and FedEx International to provide express services.
Shipping Time Reference:
Standard Delivery: 20-30 business days (depending on destination and customs conditions)
5. Order Processing Time:
All orders will be processed and shipped within 2-3 business days after payment confirmation (delays may occur on weekends and holidays). Out-of-stock situations or peak promotional periods may cause shipping delays; we will notify you by email.
6. US Domestic Shipping Costs:
Standard shipping costs are calculated based on order amount and region; some orders may enjoy free shipping.
International Orders: Shipping costs are calculated based on weight, volume, and destination, and are displayed on the checkout page.
7. Package Tracking:
After shipment, we will send a tracking number via email. You can track your package status in real time on the logistics company’s website. If you have not received your package for an extended period, please contact customer service for assistance.
8. Shipping Risks and Liability:
In the event of delays, loss, or damage during transit, the logistics company will handle the matter according to the shipping terms. International customers are advised to choose trackable and insured shipping services when placing their orders to protect their rights. This website assumes no additional responsibility for delays or returns caused by incorrect addresses, failure to pick up packages in a timely manner, or customer-caused reasons.
9. Special Notes:
Deliveries to remote or special areas may be delayed. International shipping may be delayed due to weather, customs, or political factors; please be patient. Please ensure you provide accurate shipping information to avoid affecting delivery speed and success rate.
Email: contact@solemuses.com
Phone: +1-415-555-0123
Address: 678 Market Street
San Francisco, CA 94104
United States
Thank you for choosing us. We look forward to providing you with excellent products and services!