Refund Policy

Thank you for shopping with us. We want every customer to have a satisfying shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below. Please read these terms carefully before making a purchase.

1. Return Period

Customers may submit a return request within 14 days of receiving the item(s).

To initiate a return, please first contact our customer service team and provide your order number, purchase details, and the reason for the return. Items sent back without prior confirmation may not be processed in a timely manner.

2. Return Conditions

To ensure the return is processed smoothly, the returned item(s) must meet the following conditions:

The item remains unused;
The item and its packaging remain intact;
All accessories, manuals, and related attachments are included (if applicable);
The item shows no signs of man-made damage, stains, disassembly, or conditions that would prevent resale;
Valid order information or proof of purchase is provided.

If the item was damaged during transit, is incorrect, or does not match the order details, please contact us immediately with relevant photos or proof. We will assist you based on the specific situation.

3. Return Process

To request a return, please follow these steps:

Contact our customer service team to submit a return request;
Provide the order number and item details;
Wait for our return confirmation and instructions;
Ship the item back to the designated address;
We will process the refund after receiving and inspecting the returned item.

Please do not ship the item without prior confirmation to avoid issues with identifying or processing the return.

4. Return Address

Please ship all approved returns to the following address:

Return Address:

Please verify the return address before shipping the package. We may not be held liable for lost packages or delivery issues resulting from the customer shipping items to an unconfirmed address.

5. Return Shipping Costs
   If the return is requested for personal reasons—such as a change of mind, an incorrect purchase, or the item not meeting expectations regarding size or style—the return shipping costs are generally borne by the customer. If the received items have quality issues, are damaged during transit, or are incorrect, we will provide a solution based on the specific circumstances once the issue is verified.

We recommend that customers use a shipping method with tracking capabilities when returning items and retain the shipping receipt.

6. Refund Processing

Upon receipt of the returned items, we will complete an inspection within 3 business days.

If the return meets the refund criteria, we will issue the refund using the customer’s original payment method.

The time it takes for the refund to appear in your account may vary depending on the bank, payment provider, or credit card processing procedures; this typically takes 3–7 business days.

The refund amount will be determined based on the specific return details; return shipping costs and certain special fees (if applicable) may not be included in the refund.

7. Situations Ineligible for Refund

Refunds may not be available in the following cases:

Return requests submitted after the specified return period;
Items that have been used, installed, washed, or damaged by the customer;
Items missing packaging, accessories, or related attachments;
Items rendered unsellable due to customer actions;
Items returned without authorization.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

If the order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation and arrange a refund;
If the order has already been shipped, it must be handled according to the standard return process.

9. Contact Us

If you have any questions regarding refunds, returns, or your order, please contact us via the customer service email or contact channels provided on our website.

We are committed to providing timely, professional after-sales support and continuously improving the customer shopping experience.