Shipping Policy

Thank you for visiting and shopping with us. We are committed to providing safe, reliable, and efficient delivery services. The following shipping terms apply to all orders placed on this website, covering both domestic and international delivery services.

1. Delivery Scope

We currently support both domestic and international delivery services.

Domestic Delivery:
Applies to orders within our country or region; we will select the appropriate shipping method based on the delivery address.

International Delivery:
We support delivery to eligible overseas countries and regions, including Europe, North America, and other international markets. Please refer to the available shipping options displayed at checkout for specific deliverable locations.

Due to varying logistics conditions across different countries and regions, some remote areas may require additional delivery time or may not be eligible for delivery.

2. Order Processing Time

Order processing begins once payment has been confirmed.

Order processing time: 1–2 business days
Estimated domestic delivery time: 3–7 business days
Estimated international delivery time: 5–12 business days

During the processing period, we handle order verification, packaging, and shipping arrangements. Once the order has been dispatched, customers can track the shipment status using the provided tracking information.

Order processing times may be extended during holidays, promotional events, or periods of high order volume.

3. Shipping Partners

To ensure the safe and timely delivery of orders, we select appropriate logistics partners based on region, shipping route, and order specifics. These include, but are not limited to:

Domestic shipping partners:

Local courier services;
Regional delivery providers;
Specialized logistics and transport companies.

International shipping partners:

DHL;
FedEx;
UPS;
DPD;
GLS;
Other international logistics providers.

The specific carrier is selected based on the destination, product dimensions, shipping requirements, and actual logistics arrangements.

4. Shipping Costs

Shipping costs are automatically calculated and displayed at checkout based on the delivery address, quantity of items, and chosen shipping method.

If free shipping promotions are offered, the specific terms and conditions published on the website apply.

Additional shipping fees may apply for special locations, remote areas, or specific delivery requirements. We will inform customers of any additional costs prior to order confirmation.

5. Shipment Tracking

Once an order has shipped, if the logistics provider offers tracking services, we will provide tracking information to the customer via email or the order page.

Customers can use the tracking number to check the status of their package. In the event of a delay in tracking updates, please rely on the information displayed in the logistics provider’s system.

6. International Shipping Information

International orders may be affected by the following factors:

Customs clearance processes in different countries;
Local customs inspections;
Holiday schedules;
Adjustments to international shipping routes;
Weather conditions or other force majeure events.

Customers must ensure that the delivery information provided—including name, address, postal code, and contact number—is accurate and complete to avoid delivery delays caused by incorrect details.

Any applicable taxes, import duties, or other local fees incurred on international orders will be handled in accordance with the regulations of the destination country.

7. Receipt of Goods

Upon receiving the package, please inspect the outer packaging to ensure it is intact.

If you discover:

Obvious damage to the package;
A discrepancy in the quantity of items;
Any issues with the goods caused during transit;

Please contact us promptly and provide your order number, along with photos of the items and the packaging, so we can assist you in resolving the matter.

8. Handling Failed Deliveries

Delivery failures resulting from the following reasons:

Incorrect address provided by the customer;
Invalid contact information;
Multiple failed delivery attempts due to the recipient being unavailable;
Customer refusal to accept the package;

…may result in the package being returned or additional delivery fees being incurred. We will discuss the next steps with the customer based on the specific circumstances.

9. Force Majeure

In the event of delivery delays caused by natural disasters, severe weather, traffic restrictions, logistics system failures, changes in government policy, or other uncontrollable factors, we will actively assist customers in checking the shipment status but cannot guarantee the complete avoidance of such situations.

10. Contact Us

If you have any questions regarding order delivery, tracking, shipping times, or other delivery-related matters, please contact us using the customer service details listed on our website.

We are committed to continuously optimizing our delivery processes to provide a more convenient and secure shopping experience for both domestic and international customers.